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Words you don't want to hear... "we have lost your package". Words you don't want to hear after that... "if after a few more days you don't hear anything, contact the sender, to ask us to start searching for it". If you already know it's missing, why not search now? Oh DHL, why are you so crap? Consistent over the years, I'll give you that, but still it's consistently crap.

zylstra.org/blog/2020/06/14373

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