Consumer? Client? User? Inhabitant? Resident? Citizen! Avoding the word citizen in the public sector obscures what policy making is for.
@robert Could be, esp for the use of 'inhabitants'. Good point. Although in our EU context EU migrant workers / migrants (about half of all migrants) would be covered by the meaning of 'citizen'. It's not something I hear as explanation from Dutch civil servants though, that seems to stem from the negative connotations they attach to the _word_ citizen itself, not its meaning or coverage.
Ton's personal Mastodon instance